| a. Online
To order an item, click on the desired image. This will show
a larger image with description, sizes and prices. You will
see the shopping cart logo. 
Click on this logo to add the item to your shopping cart. Once
you have selected all the required items click on ‘Confirm
order’. Then complete and submit the secure online order
form with your information which will be confidentially encrypted.
b. By email
Email your order to orders@tapestry-art.com.
We will need full particulars of your order requirements, your
name, address, telephone number and full credit card information.
Select economy or express shipping. You can safely email credit
card information by sending the first eight digits on one email
and the remaining details on a second email.
c. By telephone
Toll free service in N. America: 1-877 727-0178. Office hours are
Monday to Friday 9.00am to 5.00pm, west coast time. We can assist
you by telephone with any questions though your order should be made
on the online shopping cart or by email since our credit card processing
company require us to have a hard copy of all orders.
d. By mail
Send the printable order
form to: Tapestry Art Designs, 5460 Old West Saanich Road, Victoria, BC, Canada,
V9E 2A7.
• Payment
We accept payment by Visa, Mastercard, certified cheque or bank draft.
• How do you deliver? What are the shipping costs?
Orders are generally shipped within a few days (often on the same
day) to allow time for the finishing work. We will advise you if
there will be any delay.
We have two shipping options, standard
(ground/surface) and express.
Shipping to USA and Canada
* Standard
Free shipping -
except on orders over $1,500 to USA: $40
* Express
Order value: up to $150 express shipping cost is $10
$151 - $350 cost is $15
$351 - $650 cost is $20
$651 - $1,000 cost is $30
$1,001 - $1,500 cost is $35
$1,501 - $2,500 cost is $80
Over $2,500 cost is $100
Shipping to the rest of the world
* Standard
Order value up to $150 shipping cost is $19
$151 to $1,500 cost is $29
Over $1,501 cost is $95
* Express
Please ask us for a quote since the cost varies according
to the weight and value of your tapestry order as well as your
location.
Insurance
is included. However mail service is uninsurable to some
countries, mostly African or Asian, so these require a more
expensive courier service – we will advise you if this is
applicable.
*
Delivery
times
Approximate
delivery times are below. The times below reflect the shipping
times from the date we send an item, not the date of your order.
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Canada, USA
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Europe
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Rest of the World
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Service
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Standard
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Express
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Standard
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Express
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Standard
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Express
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Delivery
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2-14 days
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1-7 days
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4-8 weeks
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1-3 weeks
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6-10
weeks
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2-4 weeks
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• Will I receive confirmation of my order?
You will receive email confirmation after you place your order.
This will also indicate the estimated shipping date. Your order
will include helpful information about the hanging and care of
your tapestry.
• Our returns guarantee
If the tapestry is not suitable you may return it within 30 days of receiving it for a full refund,
less outward shipping. Call us for a returns authorization number – this must be placed on the outside
of the package and it is imperative that you also write clearly on the package “Goods returned to original
supplier”. We charge no restocking or return fee but you are responsible for all return costs. Returns must
be made by regular surface mail service only, not by Express service, UPS or another courier.
• Privacy policy
We fully respect your privacy and pledge never to disclose any
information about you to any third party, unless legally required.
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