• Where are the tapestries made?
All are woven in France, Belgium or Italy, generally by very
old-established weavers, except for the hand-woven tapestries
from Peru and China. Most are reproductions of originals
in museums and private collections throughout the world. Most
of these were originally from France or Belgium but some came
from weavers in Italy, Netherlands, Germany, England, Russia
• What materials are used?
As a general rule, smaller and medium tapestries are composed
mostly of cotton, with some viscose to add sheen. Wool/cotton
blends give greater depth, fullness and richness to the larger
tapestries. Weavers occasionally use finer or thicker yarns
to give pieces greater delicacy or depth.
• Are they made by hand or machine?
Today very few are woven by hand and they are naturally very
expensive. All our tapestries are woven on machine looms based
on the Jacquard loom first used in Flanders in 1804.
• How do I hang my tapestry and care for it?
We include instructions for the different ways you can hang
your tapestry. This is surprisingly easy. The only care it needs
is to remove any dust periodically - use a soft brush or the
drape attachment of your vacuum cleaner. In the unlikely event
that soiling occurs, the hanging may be dry cleaned with care.
• How accurate are the colours on the website?
We illustrate colours as accurately as possible but different
computer monitors show colours differently.
• What should I consider when selecting a tapestry?
- shape: vertical as well as horizontal
designs are available
- size: proportion is important so allow
for surrounding wall space.
Note that sizes can vary +/- 5% since these are woven
- colour: you will probably want to 'tie-in'
the tapestry into the existing décor. You can accentuate
this by hanging cords with tassels on either side - this also
adds more drama.
- style: our range is enormously wide, including
medieval, renaissance, rustic, elegant, arts and crafts, and
impressionist scenes. Enjoy browsing through the gallery.
• Can I order online by
credit card with peace of mind?
Yes, our secure server encrypts all the information into unreadable code online for total confidentiality.
This is as safe online banking. Alternatively you can safely email credit card information.
We will need the 16 numbers, the expiry date,
your name as it appears on the card, and the three number CSV by
the signature panel. We suggest, for security, that you send the
first 8 numbers, your name and the CSV numbers on one email, and
then the last 8 numbers and the expiry date on a second email.
We will confirm receipt of these and will later confirm the
tapestry shipping. We make no charge on your credit card before the day of
• What forms of payment are accepted?
We accept Visa or Mastercard on orders up to US$1,500. Larger orders are
paid by bank draft or wire transfer - we will send you an
invoice and explain this simple process if you are unfamiliar
with it. Note: the shopping cart will still ask for Visa or
Mastercard details so please supply these in order to complete
the order process.
* What currency applies?
Prices are shown in US dollars but since we and our bank are in Canada we have to make the charge in Cdn dollars. This will appear on your credit card statement as Cdn$ x exchange rate = US$
price, calculated according to www.xe.com. Since exchange rates fluctuate constantly the US$ charge may be
marginally more or less than the advertised price.
• Do you charge sales tax?
Since our company is based in British Columbia, Canada we do
not collect any sales tax outside Canada. British
pay 12% HST, other Canadian residents pay applicable HST/GST/PST
• How do you deliver?
What are the shipping costs?
Orders are generally shipped within a few days (often on the
same day) to allow time for the finishing work. We will advise
you if there will be any delay.
We have two shipping options, standard
(ground/surface) and express.
Shipping to USA and Canada
- except on orders over $1,500 to USA: $40
Order value: up
to $150 express shipping cost is $10
$151 - $350 cost is $15
$351 - $650 cost is $20
$651 - $1,000 cost is $30
$1,001 - $1,500 cost is $35
$1,501 - $2,500 cost is $80
Over $2,500 cost is $100
Shipping to the rest of the world
Order value up
to $150 shipping cost is $19
$151 to $1,500 cost is $29
Over $1,501 cost is $95
Please ask us for a quote since the cost varies according
to the weight and value of your tapestry order as well as your
Insurance is included.
However mail service is uninsurable to some countries, mostly
African or Asian, so these require a more expensive courier
service – we will advise you if this is applicable.
delivery times are below. The times below reflect the shipping
times from the date we send an item, not the date of your order.
Rest of the World
• Will I receive confirmation of my order?
You will receive email confirmation after you place your order.
This will also indicate the estimated shipping date. Your
order will include helpful information about the hanging and
care of your tapestry.
• May I return the tapestry?
Our money-back guarantee: if the tapestry is not suitable you
may return it within 30 days of receiving it for a full refund,
excluding outward shipping, unless it is a special order which
we have advised to be non-returnable. It must be odour-free. Email us for a returns authorization
number - this must be placed on the outside of the package and it is imperative that you also
write clearly on the package and boldly on the documentation "Goods returned to original
supplier". On the documentation describe the goods as
"wallcovering" NOT as "tapestry". We charge
no restocking or return fee but you are responsible for all return costs. Returns must be made by regular surface mail service only, not by Express service, UPS or another courier.
NOTE: the address on this website is not a receiving address so
do not use it - we will email the returns shipping address to
you on a returns label you should use.
Borders are non-returnable since they are custom cut lengths.
• Supposing I find a better
If the same item has a lower regular price elsewhere we will
match that verified price.
• What is your privacy
We fully respect your privacy and pledge never to disclose any
information about you to any third party, unless legally required.