• Where are the tapestries made?
All are woven in France, Belgium or Italy, generally by very old-established weavers, except for the hand-woven tapestries from Peru and China. Most are reproductions of originals in museums and private collections throughout the world. Most of these were originally from France or Belgium but some came from weavers in Italy, Netherlands, Germany, England, Russia or Czechoslovakia.

• What materials are used?
As a general rule, smaller and medium tapestries are composed mostly of cotton, with some viscose to add sheen. Wool/cotton blends give greater depth, fullness and richness to the larger tapestries. Weavers occasionally use finer or thicker yarns to give pieces greater delicacy or depth.

• Are they made by hand or machine?
Today very few are woven by hand and they are naturally very expensive. All our tapestries are woven on machine looms based on the Jacquard loom first used in Flanders in 1804.

• How do I hang my tapestry and care for it?
We include instructions for the different ways you can hang your tapestry. This is surprisingly easy. The only care it needs is to remove any dust periodically - use a soft brush or the drape attachment of your vacuum cleaner. In the unlikely event that soiling occurs, the hanging may be dry cleaned with care.

• How accurate are the colours on the website?
We illustrate colours as accurately as possible but different computer monitors show colours differently.

• What should I consider when selecting a tapestry?

• shape: vertical as well as horizontal designs are available
• size: proportion is important so allow for surrounding wall space.
  Note that sizes can vary +/- 5% since these are woven products
• colour: you will probably want to 'tie-in' the tapestry into the existing décor. You can accentuate this by hanging cords with tassels on either side - this also adds more drama.
• style: our range is enormously wide, including medieval, renaissance, rustic, elegant, arts and crafts, and impressionist scenes. Enjoy browsing through the gallery.

• Can I order online by credit card with peace of mind?
Yes, our secure server encrypts all the information into unreadable code online for total confidentiality. This is as safe online banking. Alternatively you can safely email credit card information. We will need the 16 numbers, the expiry date, your name as it appears on the card, and the three number CSV by the signature panel. We suggest, for security, that you send the first 8 numbers, your name and the CSV numbers on one email, and then the last 8 numbers and the expiry date on a second email. We will confirm receipt of these and will later confirm the tapestry shipping. We make no charge on your credit card before the day of shipping.

• What forms of payment are accepted? 
We accept Visa or Mastercard on orders up to US$1,500. Larger orders are paid by bank draft or wire transfer - we will send you an invoice and explain this simple process if you are unfamiliar with it. Note: the shopping cart will still ask for Visa or Mastercard details so please supply these in order to complete the order process. 

* What currency applies?
Prices are shown in US dollars but since we and our bank are in Canada we have to make the charge in Cdn dollars. This will appear on your credit card statement as Cdn$ x exchange rate = US$ price, calculated according to www.xe.com. Since exchange rates fluctuate constantly the US$ charge may be marginally more or less than the advertised price.

• Do you charge sales tax?
Since our company is based in British Columbia, Canada we do not collect any sales tax outside Canada. British Columbia residents pay 12% HST, other Canadian residents pay applicable HST/GST/PST as defined.

• How do you deliver? What are the shipping costs?
Orders are generally shipped within a few days (often on the same day) to allow time for the finishing work. We will advise you if there will be any delay. 

We have two shipping options, standard (ground/surface) and express.

Shipping to USA and Canada

* Standard
Free shipping - except on orders over $1,500 to USA: $40

* Express
Order value: up to $150 express shipping cost is $10
$151 - $350 cost is $15
$351 - $650 cost is $20
$651 - $1,000 cost is $30
$1,001 - $1,500 cost is $35
$1,501 - $2,500 cost is $80
Over $2,500 cost is $100

Shipping to the rest of the world

* Standard
Order value up to $150 shipping cost is $19
$151 to $1,500 cost is $29
Over $1,501 cost is $95

* Express  
Please ask us for a quote since the cost varies according to the weight and value of your tapestry order as well as your location.

* Delivery times
Approximate delivery times are below. The times below reflect the shipping times from the date we send an item, not the date of your order.

• Will I receive confirmation of my order?
You will receive email confirmation after you place your order. This will also indicate the estimated shipping date. Your order will include helpful information about the hanging and care of your tapestry.

• May I return the tapestry?
Our money-back guarantee: if the tapestry is not suitable you may return it within 30 days of receiving it for a full refund, excluding outward shipping, unless it is a special order which we have advised to be non-returnable. It must be odour-free. Email us for a returns authorization number - this must be placed on the outside of the package and it is imperative that you also write clearly on the package and boldly on the documentation "Goods returned to original supplier". On the documentation describe the goods as "wallcovering" NOT as "tapestry". We charge no restocking or return fee but you are responsible for all return costs. Returns must be made by regular surface mail service only, not by Express service, UPS or another courier. NOTE: the address on this website is not a receiving address so do not use it - we will email the returns shipping address to you on a returns label you should use.
Borders are non-returnable since they are custom cut lengths.

• Supposing I find a better price elsewhere?
If the same item has a lower regular price elsewhere we will match that verified price.

• What is your privacy policy?
We fully respect your privacy and pledge never to disclose any information about you to any third party, unless legally required.