• Where are the tapestries made?
All are woven in France, Belgium or Italy, generally by very old-established weavers. Most are reproductions of originals in museums and private collections throughout the world. Most of these were originally from France or Belgium but some came from weavers in Italy, Netherlands, Germany, England, Russia or Czechoslovakia.

• What materials are used?
As a general rule, smaller and medium tapestries are composed mostly of cotton, with some viscose to add sheen. Wool/cotton blends give greater depth, fullness and richness to the larger tapestries. Weavers occasionally use finer or thicker yarns to give pieces greater delicacy or depth.

• Are they made by hand or machine?
Today very few are woven by hand and they are naturally very expensive. All our tapestries are woven on machine looms based on the Jacquard loom first used in Flanders in 1804.

• How do I hang my tapestry and care for it?
We include instructions for the different ways you can hang your tapestry. This is surprisingly easy. The only care it needs is to remove any dust periodically - use a soft brush or the drape attachment of your vacuum cleaner. In the unlikely event that soiling occurs, the hanging may be dry cleaned with care.

• How accurate are the colours on the website?
We illustrate colours as accurately as possible but different computer monitors show colours differently.

• What should I consider when selecting a tapestry?

• shape: vertical as well as horizontal designs are available
• size: proportion is important so allow for surrounding wall space.
  Note that sizes can vary +/- 5% since these are woven products
• colour: you will probably want to 'tie-in' the tapestry into the existing décor. You can accentuate this by hanging cords with tassels on either side - this also adds more drama.
• style: our range is enormously wide, including medieval, renaissance, rustic, elegant, arts and crafts, and impressionist scenes. Enjoy browsing through the gallery.

• Can I order online by credit card with peace of mind?
Yes, our secure server encrypts all the information into unreadable code online for total confidentiality. Alternatively you can call us toll free (N.America) at 1-800 874-3899 or fax your order using the printable order form (250 727-6605).

• What forms of payment are accepted? What currency applies?
Prices are shown in US dollars but since we and our bank are in Canada we have to make the charge in Cdn dollars. This will appear on your credit card statement as Cdn$ x exchange rate = US$ price. Since exchange rates fluctuate constantly the US$ charge may be marginally more or less than the advertised price.

• Do you charge sales tax?
Since our company is based in British Columbia, Canada we do not collect any sales tax outside Canada. Canadian residents pay 7% GST and BC residents pay 7.5% PST.

• How do you deliver? What are the shipping costs?
Orders are generally shipped within a few days (often on the same day) to allow time for the finishing work. We will advise you if there will be any delay. We use the mail service which we find cheaper and more efficient than couriers.
Surface shipping is free worldwide. If express or courier service is required you simply pay the small extra amount, typically $5-$10. The little extra for express is generally worthwhile.

• Will I receive confirmation of my order?
You will receive email confirmation after you place your order. This will also indicate the estimated shipping date.

• May I return the tapestry?
Our money-back guarantee: if the tapestry is not suitable you may return it within 30 days of receiving it for a full refund, excluding shipping, or an exchange. Call us for a returns authorization number. We do not charge a restocking or return fee. You are responsible for all return costs. Note that the package must be marked “Goods returned to original supplier”. Returns must be made by regular surface mail (not Express) only, not by UPS or any other courier.

• Supposing I find a better price elsewhere?
If the same item has a lower regular price elsewhere we will match that verified price.

• What is your privacy policy?
We fully respect your privacy and pledge never to disclose any information about you to any third party, unless legally required.